Frequently Asked Questions
What are our operating hours and days?
Can we still do deliveries on our closed days?
Do you allow walk-ins to purchase?
website and pre-ordered at least 1 day ahead as all orders are made-to-order.
Can we arrange surprise order deliveries?
We do not encourage surprise deliveries unless you are firm that the recipient will
be able to collect. Surprise deliveries are 100% at your own risk, and we will not be
liable for any refund or replacement.
Riders/delivery personnel will wait for no longer than 10 minutes upon arriving at delivery location. Re-delivery will be required.
How/What is re-delivery?
Riders/delivery personnel will only wait for no longer than 10 minutes. If re-delivery is required, a minimum of RM20 will be incurred and will be subjected to next availability.
Can date/time be amended if order has been placed?
Time/day amendments are strictly subjected to availability and are not
guaranteed to be done. Feel free to reach out to us.
Can orders be cancelled?
No, orders cannot be cancelled once placed.
If cancellation is required, no refund can be performed.
Is cash transaction allowed if order is selected for pick-up?
website through the given payment methods.
Can you place an order but arrange your own delivery service?
in the remark column during checkout. Do note that your arrangement should
follow the selected day and time.
Unhappy with the treats?
Feel free to return it back to us, we will check on quality and compensate
according to your order subjected to Pastry Chef’s approval. However, do bear in
mind that we will only bear 1 way delivery cost.
Treats should be returned to us no longer than it’s best consumed days starting
from the date of delivery and no more than 20% consumed. Anything beyond that will not be allowed as treats’ taste
and texture may change and quality checks will not be accurate.
Treats were finished but dissatisfied with quality OR thrown out due to dissatisfaction.
Unfortunately, if we are unable to receive treats, quality checks and
compensation cannot be performed.
Can I request for separate packaging?
Yes, please reach out to us for customised packaging. However, extra charges may incur.
Food + Menu Q’s
Are our treats halal-certified?
How early can you place an order?
calendar at checkout for you to select your preferred day/time. If they’re in
grey, it means we are either full or closed.
Are our treats vegan, gluten-free?
out to us, but there will be a certain MOQ for it.